Resources

Free tools from the book

Call Auditing Tool

A tool for managers or reps to gauge use of JOLT techniques on sales calls.

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Interview Guide

A guide for hiring sellers more likely to be strong on JOLT Effect skills.

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Customer Win-Loss Questions

Sample questions to decipher indecision levels in win-loss surveys or interviews.

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Coaching Guide

Questions managers can use with their team to replicate JOLT seller performance.

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 Indecision Gauge

An interactive tool to judge the level of buyer indecision.       

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Sample subscriber-only resources...

Personalizing Recommendations for Hesitant Buyers

Self-Guided Learning Module

 Coaching Reps to Overcome Indecision

Manager Tool

 When FUD Backfires

Team Huddle Pack

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